Owing to increased freight costs due to Covid-19 we are currently not shipping to the United Kingdom

90 Day Money Back Guarantee

90 Day Money Back Guarantee

Last Updated on December 2019

Unsure that the UPAN really will make a difference to cooking sausages, well we have decided to take that risk away by offering a 90 day money back guarantee.

If you are not totally satisfied with the UPAN, we will refund you the purchase price within 90 days from the date of purchase. And we make it simple to get your money back.

Money Back Guarantee Policy

You have 90 days from the date of purchase of your UPAN to request a full refund of your purchase price if for any reason you are not satisfied with your UPAN.

We do not offer a refund on any shipping and freight.

If 90 days have gone since your purchase, unfortunately we can’t offer you the money back guarantee.

This money back guarantee is valid for 1 refund per household.

This money back guarantee applies to UPAN purchases made via www.upanfrypan.com or www.upanfrypan.co.uk

How to get your get a refund

To request your refund within 90 days from the date of purchase contact us at info@upan.co.nz providing your name and the address that the UPAN was delivered to. We will then provide you with details on how to return your UPAN free of charge back to us.

Once your return is received, we will send you an email to notify you that we have received your returned UPAN. We will then arrange for your refund of the purchase price of UPAN will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working day.

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